One Stop Property Solutions – PRIVACY POLICY

HOW WE HANDLE & USE YOUR INFORMATION

We may collect, hold and use some of your personal data and so here will provide more information about how this works.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. If you do not accept and agree with any part of it please stop using the website immediately, because your continuing use of our websites will be seen as your acceptance of it. You are also free to unsubscribe from any marketing communications at any time by clicking on the unsubscribe link within the email.

1. Definitions and Interpretation

Meanings of phrases within this document:

Data - Any information that a user of the website(s) provides to us, through our “Contact” page, or through emailing us relating to any person who can be directly or indirectly identified from that information.
We/Us/Our - The Ethical Investment Company (Property) Limited T/A One Stop Property Solutions Oak House, 2 Gatley Road, Cheadle, SK8 1PY/td>
You/Your - A user of the website(s) or our services
The Websites - https://www.onestoppropertysolutions.com

2. Company Information

The Ethical Investment Company (Property) Limited Oak House, 2 Gatley Road, Cheadle, SK8 1PY

T/A One Stop Property Solutions

Our VAT number is 975 5968 45

We are a member of The Property Ombudsman Code of Practice for Residential Estate Agents (membership number: 3339975).

If you have any questions about the website or the use of your data, please contact us at 0161 222 8387 or email sally@onestoppropertysolutions.com

3. Users Rights

As a user you have the following rights -

  • A right to be informed about our collection and use of personal information;
  • A right of access to the personal information we hold about you
  • A right to rectification if any personal information we hold about you is inaccurate or incomplete
  • A right to ask us to delete any personal information held about you unless we are obliged to retain the information for other legal reasons
  • A right to restrict or prevent the processing of your personal information
  • A right to data portability (obtaining a copy of your data to re-use with another service or organisation)
  • A right to object to the use of your data for particular purposes

4. Data Collection

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

When you contact us directly through any of our contact options available on the Website(s) we will collect personal data from you. If you contact us by telephone or send us an email, we will retain the details you provide to us including your name, your email address, and any other information which you choose to give us. We may also receive personal data about you from various public sources as set out below:

  • Google Analytics
  • Google Adwords
  • Bing Ads
  • Google display network
  • Facebook
  • Instagram
  • Twitter
  • LinkedIn
  • Rightmove
  • Zoopla

We place cookies on your computer or device. Please refer to our cookies policy on our website for further information.

5. Using Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where data is held for our/your legitimate interests (or those of a third party), fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Please find below some of the ways we plan to use your personal data and which of the legal bases we rely on to do so.

Type of Data & purpose of activity Lawful basis for processing including basis of legitimate interest
The following personal data may be collected, held,
and processed by us from potential buyers:

a) Name
b) Home address
c) Contact telephone numbers
d) Email address
e) Their current property situation
f) Their property purchase budget
g) Their current property purchasing financial
position
h) Their property purchase preferences
i) Copies of documents to confirm that funds are
available to purchase propertie

Legitimate interest of the applicant/buyer.
The following personal data may be collected,
held, and processed by us from our property
selling clients:

a) Name
b) Home address
c) Contact telephone numbers
d) Email address
e) Their properties value
f) Full details of the property to be marketed
g) Photographs of the property to be marketed
h) Alarm codes and other security information where we are conducting viewing
i) Their financial situation

Performance of a contract with you.
The following personal data may be collected, held, and processed by us from seller clients and buyers to meet our obligations under Money
Laundering Regulations:

a) Name
b) Date of Birth
c) Home address
d) Period they have lived at their current
property
e) Official photographic identity confirmation
f) Copies of appropriate documents to
confirm home address
g) Copies of documents to confirm that funds
are available to purchase properties

Legal or regulatory obligation.
The following personal data may be collected,held, and processed by us in order to market directly to potential customers with services that may be of interest to them:

a) Name
b) Home address
c) Contact telephone numbers
d) Email address
e) Contact preferences
f) Usage data (includes information about
how you use our websites and services)

 Necessary for our legitimate interest (to develop our services and grow our business).
The following personal data may be collected, held, and processed and passed on to a 3rd party supplier by us in order to provide you with services that are part of your contract e.g. arranging floorplans, EPCs, Photographs, For Sale boards etc.

a) Name
b) Home address
c) Contact telephone numbers
d) Email address

Performance of a contract with you.
The following personal data may be collected, held and processed to deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
a) Name
b) Home address
c) Email address
d) Contact Telephone numbers
e) Contact preferences
f) Usage data (includes information about how you use our websites and services)
Necessary for our legitimate interest (to review how our customers use our services/resources, to develop our services and grow our business).

Marketing

Promotional Offers from Us

We may use your Identity, Contact and Usage of our websites to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us, downloaded our free guides or purchased services from us or if you provided us with your details when you registered for a promotion and, in each case, you have not opted out of receiving that marketing.

Third-Party Marketing

We will not share your personal data with any 3rd Parties for marketing purposes.

Opting Out

You can unsubscribe from our marketing at any time by using the unsubscribe link contained within any marketing email or contacting Sally Shrigley on sally@onestoppropertysolutions.com and asking to be removed from our mailing list.We will not share any of your data with any third parties for any purposes unless we have your consent to do so. For example, if you are a client we will ask your permission to pass on your contact details to our third party suppliers for the performance of the contract only.

6.  Storage of your Data

Your data will be stored securely on servers in the EU.

7. Accessing Your Data

You have a right to ask for a copy of any personal information we hold on you free of charge. Please contact us by email to make a request at sally@onestoppropertysolutions.com

8. Changes to our Policies

This privacy policy was last updated on the 1st May 2018. We recommend that you check this page regularly to keep up-to-date, as we reserve the right to change this Policy from time to time if our policies change or the law changes. Any changes will be posted on this page of the website and you will be deemed to have accepted changes to the Policy on your first use of the website following the changes.

9. Applicability

This Policy applies only to your use of this website. The website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the policies of any such websites before providing any data to them.

10. Sale of business

If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

11. Complaints

If you have any cause for complaint about our use of your personal data, please contact us on 0161 222 8387 or email sally@onestoppropertysolutions.com

We will address your concerns and attempt to solve the problem to your satisfaction.

You also have the right to lodge a complaint with the Information Commissioner’s Office.

For further information about your rights, please contact the Information Commissioner’s Office, or your local Citizens Advice Bureau.

Happy Local Customers.....

Geoff and Ann Eastwood

We could not have sold the property without the help and advice from One Stop Property Solutions and fr this we are very greatful. We would not hesitate in recommending one Stop Property Soluitons to anyone wishing to sell their property, their knowledge and help was invaluable.

Hannah

I would without a doubt recommend One stop Property to friends and family, from the start they have been brilliant. With our property failing to sell with several local agents we turned to One stop Property for a solution, and they delivered we have now sold our property! I belive this is down to their continous hard work and never giving up, which other agents seem to do! Especially, we have to praise John, he has been very helpful and understanding of our situation throughout. John provides a good quality sevice and is always at the other end of the phone if needed, he is an asset to the company.

Jan Scott

The service from one stop property has been fantastic right through from prospective buyers to the house sale. Nothing is to much trouble for the whole team who have kept us informed with regular updates through phone calls, emails and text. After two years of trying to sell our house this has been a great turn around in a short space of time. Well done to all the team.

Mr & Mrs Meeks

What a fantastic service we received from the staff at ‘One Stop Property Solutions’ in our recent sale. The staff were friendly, considerate and very efficient. From day 1 we were kept up to date of progress to the final stage of selling are home, which took just 6 weeks. They rang at least three times a week and updated us on every detail. We never once had to chase the matter. Craig, John and Steph are a credit to ‘One Stop Property Solutions’. These were the 3 staff we dealt with the most but if we ever dealt with any other staff they were all equally as efficient and friendly. The staff are very well spoken, well presented in the Smart attire and provide a highest standard of service throughout. Thank you everyone for making the sale of are home stress free. Highly recommend ‘One Stop Property Solutions’ to anyone, they are best estate agents on the market by far!…