High St Agent - Lack of communication – I never hear from my current Agent! The main reason why customers choose us whilst having sampled the services of another agent is simply that they do not hear anything from their agent in-between any viewings and haven’t a clue about what they’re doing behind the scenes to achieve a sale. If you aren’t currently receiving a steady stream of viewings, do you hear from your agent every week with an update and fresh ideas?

One Stop Approach- Pro-active, consistent communication Our customers love the amount of contact they receive from us, as they receive regular consistent updates in addition to receiving a weekly review of progress. This ensures that at every stage of our customers' relationship with us they are fully aware of everything we are doing to create a sale.

High St Agent - Lack of results – Tortoise approach Promising inflated valuation prices and then failing to provide enough interest to seal a sale, updates consist of a request to simply reduce your price yet again...This leads to increasing levels of frustration combined with rising stress levels. In some areas where we operate local agents are taking over 12 months to sell a property...

One Stop Approach - Proven track record –Swift sales @ Full Value We work tirelessly to achieve you the absolute best result in terms of an acceptable price and the ideal timeframe for you and your personal circumstances. Our track record is second to none as we place you our customer right at the heart of everything we do. Across a large geographical area, our average time to sell is below 12 weeks which is significantly less than the average time a high street agent takes to achieve a sale.

High St Agent - Overvaluing to win business – Misleading The sad truth is that a lot of high street agents simply tell you what you want to hear in terms of your property’s value in order to get you to sign a long-term contract which you are tied into irrespective of whether the agent provides a poor service. How do we know this? We win the majority of our new business because of this common practice and our customers love the fact that when we are employed, things really start to happen and they can look forward to finally moving on with their lives. If the Valuer gets paid for signing you into a contract, how much interest do they really have in selling your property?.... Our Valuers only get paid when your property sells, therefore safeguarding you from this dishonest practice

One Stop - An Honest Valuation (always) – Mutual Respect & 100% Customer Focus We guarantee that to the best of our ability we will be 100% truthful in terms of our valuation even if it means that we don’t win your business initially. This has been the bedrock of our success as it guarantees that we achieve full market value sales within a relatively short space of time, thus saving you time, stress and money. We as a company find it totally disrespectful and wholly unacceptable when Valuers from some local agents tell mistruths simply in order to tie you into a legally binding contract. We do not employ Valuers with historical track records.

High St Agent - Legally Binding Long-Term Contracts – Long Notice Periods – Lack of Confidence Contracts can vary between 28 days – 6 months, with most High St agency contracts being long term with 28 day notices required, imagine suffering from poor service and then being told that you also now need to give them another month before you can finally escape....

One Stop - Short term contract – 100% Confidence in Our Service We believe firmly that we should be paid purely upon real results and be confident that you can achieve what you promised within a relatively short period of time. This is why we only tie customers into a 3 month period.

High St Agent - Difficult to contact – Missed Sales Try calling your local high street agent at 5.30pm on a Sunday or after work at 6.00pm.....you will either be connected to an answering machine or the phone will simply ring out. Now imagine that you’re a buyer eager to arrange a viewing for your home and they only have after work to contact your agent. How would you feel? From our own research, they will simply move and find another property with an agent that is easier to contact...

One Stop - Open All Hours to Sell Your Home Our approach is that we feel we should open to serve our customers at any time to suit them, we’ve sold properties at 10.30pm on a Saturday evening!. We guarantee that you will be able to speak to a member of our team whatever the time of day or night there will always be someone available to help you and importantly your potential buyer!

High St Agent - Sales falling through In the majority of high street agents offices the salesperson who sold your house will normally then proceed to project manage the sale through to completion. This is an old-fashioned approach which tends to result in a lack of communication coupled with the increased risk of your sale falling through. We’re all human after all, if there is a sales call to answer to make another commission, will they take the call or spend lots of time chasing solicitors for updates, will they have or take the time to help you understand the process fully?

One Stop - Dedicated sales progression service We very quickly learnt that an exceptional agent truly earns their fee post offer acceptance, the majority of the work actually occurs post agreed sale and this is where we excel. This part of the process can be by far the most stressful and this is where we literally hold your hand all the way through to the end ensuring that you have a min of two team members constantly updating and chasing solicitors etc for updates. When a survey comes back with major problems, we are here to help and guide you.

High St Agent - Local branches – Poor results 90%+ properties are sold purely via the internet, high streets in towns are becoming ghost towns, people lead busy lives and don’t have the time to go and sit in a small office for several hours, they prefer to search for their homes in the comfort of their own homes.

One Stop - 100% Regional Coverage – Proven Results We have team members throughout the North West of England and pride ourselves upon providing a very high level of service which is effectively why we win so much of our new business from local agents. Please see our reviews, the majority of these people tried a local agent first and then came to us out of sometimes desperation.